Terms of Services
Acceptable Use Policy (AUP)
Copyright & Disclaimer
Terms & Conditions
Please note that this agreement is subjected to change and it is Customer’s responsibility to regularly check for modifications. If customer signs up for the service before the posted/revised date listed above, the new version will become effective thirty (30) days after the posted/revised date listed above. Continued use of the service constitutes acceptance to the new version of this agreement.
Casbay reserves the right to refuse or terminate service to anyone, at any time and for any reason, including but not limited to violation of Casbay’s Acceptable Use Policy. Should Casbay terminates Customer’s service for a reason other than violation of the Acceptable Use Policy, Casbay will issue Customer a refund for the remaining paid period of service. Under no circumstances is Casbay responsible for any damages resulting from termination of service. Casbay reserves the right to refuse service to particular individuals or entities, at its sole discretion, with or without cause.
Casbay has the rights to cancel products or services without refund for orders due to insufficient information and/or documents supplied. All information and document(s) shall be submitted to Casbay within 90 days from purchase date, any failure to do so will result in the cancellation of the service/product.
1. Website Migration or Transfer
2. Scripting and Program
3. Resource Usage
4. CPU and Memory Limit
5. Entry Processes
6. Hosting Space
Most of our shared hosting plans allow unlimited email address creation but in the interest of server stability, all shared hosting plans are allowed to consume up to 10GB for email storage only. Any accounts that exceed the email storage size may be suspended. We recommend to use an email client such as Outlook or Thunderbird (free download) to download and manage all emails on a local computer.
In a shared hosting server, multiple customer websites are hosted from the same server and share server resources. Casbay’s service is designed to meet the typical needs of small business and home business website. It is NOT intended to support the sustained demand of large enterprises, internationally based businesses, or non-typical applications better suited to a dedicated server.
Casbay will make every commercially reasonable effort to provide additional resources to Customers who are using their website(s) consistent with these Terms, including moving Customers to newer and bigger shared servers as necessary. However, in order to ensure a consistent and quality experience for all Customers, Casbay does place automated safeguards to protect against any one site growing too quickly and adversely impacting the system until Casbay can evaluate said sites resource needs. Accounts with a large number of files (inode count in excess of 200,000) can have an adverse affect on server performance. Similarly, accounts with an excessive number of MySQL/PostgreSQL tables (i.e., in excess of 1000 database tables) or of database size (i.e., in excess of 3GB total MySQL/PostgreSQL usage per account or 2GB MySQL/PostgreSQL usage in a single database) negatively affect the performance of the server. Casbay may request that the number of files/inodes, database tables, or total database usage be reduced to ensure proper performance or may terminate the Subscriber’s account, with or without notice. Apart from this, all shared hosting plans are set with an hourly sending limit of not more than 200 emails within a given hour. This policy is important to prevent spamming activities either deliberate or through poorly secured computers that are hacked for sending spamming emails.
Unlimited Domain Hosting. Casbay does not set arbitrary limits on the number of domain names a Customer can associate with the Customer’s web hosting account. However, Casbay reserves the right to limit processor time, bandwidth, processes, or memory in cases where it is necessary to prevent negatively impacting other Customers.
9. Backup Limit and Data Loss
10. Bandwidth Usage
12. Price Protection
13. Price Contract
15. Payment and Suspension
16. Customer Data
17. Customer Support
18. 7 Days Money Back and Cancellation Policy
To ensure 100% Customer satisfaction, Casbay provides 7 days Money-Back Guarantee from the commencement date. If you would like to request a refund from us, please ensure that the following criteria are met:
- The service for which you are requesting a refund was ordered within the past 7 days, and only applies to the first service of a new client.
- Bitcoin payments are NON REFUNDABLE.
- Additional orders are not eligible for a refund
- Services that are suspended or terminated due to non-compliance of the AUP and TOS are not eligible for refunds.
- Your account with us is in good standing, meaning there are no outstanding amounts due and no violations of our Terms of Service.
- None of your payments to us have been previously disputed or charged back, and are not currently under dispute or chargeback.
- The IP addresses assigned to your VPS are not blacklisted or blocklisted, and have not been replaced by us due to blacklisting.
- The monthly data transfer usage on your VPS is under 10% of your monthly quota.
- Special discounted VPS are not eligible for refunds. Promotional item or when promotional code used, is not eligible for a refund.
Once a refund request is made and all the conditions outlined above have been met, the following actions will be taken:
- A full refund of payments made towards the account will be issued, starting from the account creation date, excluding any transaction, processing fees, additional IP or IP changing fee that may have been incurred during the purchase process..
- All services under the account will be terminated immediately.
- All data, backups, and snapshots associated with the account will be permanently and irreversibly deleted without delay.
19. Domain Name
20. Hosting’s IP Blacklist
IP addresses that are blacklisted in any spam organisations such as SpamHaus or SpamCop will be temporarily suspended and all email services from the affected server will cease to operate to ensure no further damage would be incurred on the reputation of the IP block. A de-listing fee of SGD135 is charged by the upstream service provider for every IP blacklist incident for case management and resolution. Depending on the nature and frequency of the spamming activity, a new IP may be assigned to the affected server as a last remedying solution to resume full email services. Rectification steps would only be taken provided that all spamming activities have receded permanently and the de-listing fee is paid.
NOTE : As a valued customer, please be informed that we have a policy in place regarding IP address changes. We kindly request that you submit your request for an IP change within 24 hours of purchasing your VPS. Failure to comply with this policy may result in additional charges of SGD11/IP changing.
21. Cloud Hosting, Shared Hosting Account and EMail Hosting
22. Virtual Private Server (VPS) & Semi Dedicated Server and Microsoft Sharepoint Hosting and Microsoft Exchange Hosting
23. Dedicated Server Hosting and Colocation Services
24. Terms and Conditions for Upgrade to Premium Network
25. Cancellation Policy
As for refund due to server or network downtime, Customer is responsible for notifying the billing department for any credits due for the month within seven days from the time of the incident. Customer should supply all relevant information, including ticket numbers, for credit to take place. All refund claims or cancellation must be done in writing or by fax or by support ticket with Customer’s root username and passwords for the server.
Customer will retain records of the terms and conditions of its Package for future reference. Casbay may change Package prices or add or delete Package features or restrictions at any time, and such changes will not affect the initial agreement between Customer and Casbay. In the event of any conflict between the terms of any Package and the terms of this Agreement, the terms of this Agreement will govern. In the event of any conflict between the terms of any Package and the terms of this Agreement, the terms of this Agreement will govern.
In order to prevent abuse to our services and our 30 days money back guaranteed policy, Casbay will not provide refund if it is discovered that Customer is running “short-lived” website for Customer’s own interest. These websites are termed “short-lived” at Casbay’s own discretion which including and not limiting to websites on political campaign, lawsuit, investment etc.
26. Acceptable Use Policy
Casbay will have no liability whatsoever for any claims, losses, actions, damages, suits, or proceedings resulting from:
30. Chargebacks & Dispute (PayPal)
Please note that if you initiate a chargeback or a Paypal dispute, all services associated with your account, and any other related accounts at our discretion, will be immediately suspended until the dispute is resolved and we will charge SGD67 for the chargeback cost. We kindly request that you refrain from filing or lodging a dispute with Paypal for the purpose of obtaining a refund, as it would prolong the process and create additional work for both parties involved.