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MailEnable SSL not Working

Last modified: September 30, 2022
Estimated reading time: 1 min

What Is MailEnable?

Mail Enable is an email client setup that provides a tightly integrated hosted messaging solution for the Microsoft platform. SSL creates a secure connection between the client and the server. It can transmit any amount of data securely. Thus, MailEnable with SSL provides an added level of privacy and security for the task of sending data over the network.

However, only one SSL certificate can be configured for a domain on the server for the email client. All the SMTP, POP, and IMAP services use the same certificate since only one certificate is there for the domain. When we purchase and install SSL we have to always make sure that we install a wildcard SSL.

MailEnable SSL Is Not Working. Here Is How We Solve This Issue.

At Casbay, we have more than a decade of expertise in managing servers. We see many customers requesting to enable SSL in MailEnable.

Recently, many customers approached us for enabling SSL in this email client for securing the emails. So, now let’s see how we enable MailEnable SSL through the steps below:

  1. Firstly, we log in to the server via RDP
  2. Next, we opened the MailEnableAdmin, and then we follow the path below MailEnable Management > Servers > localhost > Services and Connectors
  3. After that, we Right-click on IMAP.
  4. Then we open the Properties and switch to the Settings tab. Here, we check Require SSL and apply the settings.
  5. Then Right-clicked on SMTP. After this, we open Properties, switch to the Inbound tab, check to Allow clients to establish secure sessions via STARTTLS and apply the settings.
  6. Lastly, we restart IMAP and SMTP services using Plesk services management utility in the system tray.

The SSL is now enabled in the MailEnable.

If You Need any assistance with enabling SSL in MailEnable, please do not hesitate to reach out to our support. Our support engineer will soon help you out regarding this issue.

In a nutshell...

Enabling SSL on the email client MailEnable provides an added level of privacy and security for the data being sent over the network. Today, we have discussed how our Support Engineers enabled SSL in MailEnable.

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